Returns & Exchange

Return and Exchange

SHAKAONLINE acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else SHAKAONLINE will not be liable to accept the merchandise. In such cases, the customer will have to write in to customercare@shakaonline.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. SHAKAONLINE will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. SHAKAONLINE will only bear the expenses of the transaction after the repair of the merchandise.


Cancellation

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.