Returns & Exchange
Return and Exchange
At SHAKA Online, product quality is of utmost importance to us. We are confident that you will be fully satisfied with your purchase. In the unlikely event of you having any issues with your SHAKA Product please refer to the guidelines below.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered. We will then organise a return pick up within the next 3 business days. In such cases, the customer will have to write in to email@example.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety. If the product cannot be repaired the same will be replaced without any additional cost to our customers.
Your SHAKA product is covered for life for any manufacturing defects. All you need to do is notify us your issue on firstname.lastname@example.org and we will either repair/replace the product.
After having placed their order, customers may cancel their orders at any time, if we have already despatched the product when you initiate a cancellation request, we would just initiate a return pick up from your address. So there, buying your SHAKA product and returning it is as simple as a few clicks on your smart phone.